At Cleo Paperie, we want you to be completely satisfied with your purchase. If you are not happy with your order, our Returns & Refund Policy outlines how we can help.
Returns
- You may request a return within 7 days of receiving your order.
- Items must be unused, in their original packaging, and in the same condition as received.
- To request a return, please contact us at [email protected] with your order details.
- Customers are responsible for return shipping costs unless the item is defective or incorrect.
Refunds
- Since we only accept cash on delivery, refunds will also be issued in cash upon successful return of the product.
- Refunds will only be processed after the returned item has been inspected and approved.
- Shipping charges are non-refundable unless the return is due to a defective or incorrect product.
Exchanges
- We only replace items if they are defective or damaged.
- If you need to exchange a product for the same item, contact us at [email protected] within 7 days of receiving your order.
Non-Returnable Items
Certain products may not be eligible for return due to hygiene, customization, or other specific reasons. These exceptions will be mentioned on the product page, if applicable.
Process Timeline
- Once we receive your return request, we will provide instructions on how to return your product.
- After the item is received and inspected, we will notify you about the status of your refund or exchange.
- Approved refunds will be processed promptly in cash.
Contact Us
For more details or assistance with returns and refunds, please contact us at:
Email: [email protected]